Refund policy
Refund and Return Policy
At Hoodwinked, every item is custom-printed specifically for you the moment your order is placed. Because we operate on a print-on-demand model and do not hold physical inventory, we have tailored our policies to ensure fair handling of any order issues.
Damages, Defects, and Order Issues We take quality seriously. Please inspect your order as soon as it arrives. If your item is defective, damaged, misprinted, or if you received the wrong item, please contact us within 30 days of receiving your package at hoodwinked@progenyjamaica.com.
To help us process your request quickly, please include:
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Your order number.
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A brief description of the issue.
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High-quality photos showing the flaw or damaged area clearly.
Once verified, we will immediately arrange a free replacement or issue a full refund to your original payment method.
Exchanges & Buyer's Remorse Because items are printed on demand upon purchase, we cannot offer returns, exchanges, or refunds for buyer's remorse or wrong size selections. Please consult our sizing charts on each product page before finalizing your purchase to ensure the proper fit.
Non-Returnable Items We cannot accept returns or issue refunds for:
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Sale items or clearanced merchandise.
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Gift cards.
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Custom or personalized items.
Refunds If a refund is approved for a damaged or defective item, it will be processed automatically back to your original payment method within 10 business days. Please note that financial institutions can take additional time to post the credit to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please reach out to us at hoodwinked@progenyjamaica.com.