Shipping policy

Shipping Policy

Thank you for shopping at Hoodwinked. Because our items are custom printed-on-demand just for you, production and shipping times differ slightly from traditional off-the-shelf retail.

1. Processing & Production Times

All orders are custom made to order.

Standard Production Time: 2–5 business days (Monday–Friday, excluding holidays).
Peak Season Production Time: 4–7 business days (e.g., Black Friday, Christmas season).

Note: Order processing and production begin immediately after payment authorization.

2. Shipping Destinations & Estimated Times

We currently ship exclusively to addresses within the United States and Canada.

Destination	Estimated Delivery Time (Post-Production)	Shipping Rates
United States	3 – 5 business days	Calculated at checkout
Canada	5 – 10 business days	Calculated at checkout

Total Delivery Time: Production Time (2–5 business days) + Carrier Transit Time.
Note: We do not currently ship to international destinations outside the US and Canada. International shipping options will be introduced as we expand.

3. Order Tracking

Once your order completes production and passes quality inspection, it will be handed off to the shipping carrier.
You will automatically receive a shipping confirmation email containing your tracking link.
Tracking numbers may take 24–48 hours to display updated scanning events from the carrier.

4. Shipping Address Changes & Errors

Please double-check your shipping address prior to completing checkout.
If you notice an error in your address, email us immediately at hoodwinked@progenyjamaica.com with your order number. Once an order enters production or has shipped, we cannot update the address or intercept the package.
Hoodwinked is not responsible for packages delivered to incorrectly provided addresses or lost due to incomplete shipping information.

5. Customs, Duties & Taxes (Canada Orders)

Orders shipped to Canada may be subject to import duties, taxes, and customs fees levied by Canadian customs upon arrival.
Hoodwinked is not responsible for these additional charges. All custom tariffs, import duties, and local taxes are the responsibility of the customer.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If your item arrives damaged or defective, email hoodwinked@progenyjamaica.com within 7 days of delivery with clear photos of the damage and your order number for a prompt replacement or solution.
Missing Packages: If tracking shows your package has been delivered but you haven't received it, check with housemates, neighbors, or your local postal carrier first. If it remains missing, contact us so we can review the shipment details with the carrier.